FAQ

FAQ

Why won't my card payment go through?

Please ensure that your billing address and delivery address are correct.  If your bank account is registered to a different address than where you would like your items to be delivered and separate addresses are not put in when you place your order this can cause your bank to refuse the payment.  If there are any problems please call us on 0121 605 2955 10am to 5pm Monday to Friday

I live overseas, do you send abroad? 

Yes we do, please make sure you select the correct shipping when you check out!

When will I know my order is dispatched to me?     

We will send you emails updating you on your order status, i.e despatch (completed).

Is there a shop I can visit?     

At present we are online only. We do various tattoo conventions, Car & Rockin' shows across the UK. Check out our diary for to see if we'll be visiting a town near you!?

We are also stocked at some fabulous boutiques & tattoo studios across the world, for more information just email us!      

What are your Refund/exchanges policies?

As we want to you fall in love with your hand crafted Jewels, please don’t hesitate to contact us if you come across any problems with your order. We don’t bite! Promise!

At present we do not give a no quibble refunds, i.e. if you change your mind. If of course the item is found to be faulty and cannot be replaced, a refund or credit note will be given. However this will require the items to be returned to Bow & Crossbones for inspection. If you wish to do this YOU MUST CONTACT US FIRST.

In respect of clothing returns – if the item does not fit we can exchange for a better size or refund providing the item is returned in a resalable condition i.e. not damaged or washed.  Refunds do not include postage and you will need to pay for postage return.

We do accept exchanges on all items (accept custom pieces) within 14days of purchase.

All items must be returned in the same condition received. Failure to contact us before sending an item back may result in a potential claim not being processed. Return shipping charges are the full responsibility of the customer (unless item is faulty.) And Posted back the same way sent to you, to avoid things going missing.

Custom orders, due to the nature of the item being designed for a specific person/order, all sales are final & deposit are non refundable.

For hygiene purposes, we will NOT exchange or refund earrings or hair clips.

If you have any queries please contact us!    

I'd Like to model for you, are you looking for models?        

If you like to model for us send us some pics & details, we’ll keep them on record and be in touch if we need you. Send to cam@bowandcrossbones.com.

Who do I contact regarding press release?    

If you can email us cam@bowandcrossbones.com with your questions or for a press release.

How Do i care for my Jewellery

All of our jewellery is costume jewellery, unfortunately it is not designed to last a lifetime, but if you follow these simple steps you'll get the most out of your purchase.

• Allow make-up and perfumes to dry before putting your jewellery on as it may cause it to discolour.
  
• Keep it dry
  
• Keep your purchases away from small children in case of small parts.    
  
  

Do you do wholesale?

Yes we do, Although not all of our items are available at wholesale price.

Items available at Wholesale

• Bamboo Bags And Jewellery
• Jewellery (necklaces, bracelets, earrings, brooches & Rings)
• Bandanas
• Custom necklaces  
• Hair Candy         
  
  

Do you charge VAT or TAX?

20% VAT is already included in the prices shown.