T&C's + Privacy
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the up most care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
Terms & Conditions
Please read before purchasing. By using this website you are agreeing to the following terms and conditions.
Please note Bow and Crossbones DO NOT recommend any of their products to CHILDREN aged 6 and under, as there are small components that could be swallowed.
These terms and conditions apply to all orders for the purchase of goods from Bow and Crossbones. By placing an order you are indicating your acceptance of the following terms and conditions.
Price & Payment
All Prices are correct at the time of entering the relevant information. We reserve the right to change prices without prior notice. Although in all probability we will post a notice a few days before we change anything! This will not affect confirmed orders.
How your order will be processed
Once you have placed your order, you will receive a confirmation email, with you detail and the items ordered. You will be updated on each stage of your order, processed to shipped, via email. We normally ship 2-3 times a week, Mondays, Wednesdays & Fridays. Generally we’ll ship 2 business days (max) after order date. If there is a discrepancy with your order we’ll be in contact.
Everything we ship out to the UK is sent signed for delivery. We have found this to be the safest way to get your items to you, as it is traceable. Costs are dependent on items purchased, the heavier or bulkier the item/s the higher the postage cost. This is worked out on a weight system.
ROTW we ship out via air mail/ air sure. Air mail is not traceable. If you would like it tracked please select the more expensive option when checking out, this is international signed for!
Late or Delayed Items
If you have ordered from Bow & Crossbones, and have not received your order or an email from us, (please check you junk box) within 1 mnth of your order date, ( all countries) please email us letting us know you have not received anything. if you do not contact us within this period, We may not be able to help you find the order.
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the customer.
Returns & Exchanges
As we want to you fall in love with your hand crafted Jewels, please don’t hesitate to contact us if you come across any problems with your order. We don’t bite! Promise!
At present we do not give a no quibble refunds, i.e. if you change your mind.
If of course the item is found to be faulty and cannot be replaced, a refund or credit note will be considered. However this will require the items to be returned to Bow & Crossbones for inspection. If you wish to do this YOU MUST CONTACT US FIRST.
Any emails between you and Bow & Crossbones regarding returns must be arranged and confirmed within 30days of original email.
In respect of clothing returns – if the item does not fit we can exchange for a better size or refund providing the item is returned in a resalable condition i.e. not damaged or washed. Refunds do not include postage and you will need to pay for postage return.
We do accept exchanges on all items accept custom pieces within 14days of purchase.
All items must be returned in the same condition received. Failure to contact us before sending an item back may result in a potential claim not being processed. Return shipping charges are the full responsibility of the customer (unless item is faulty.)
Custom orders, due to the nature of the item being designed for a specific person/order, all sales are final & deposit are non refundable.
For hygiene purposes, we will NOT exchange or refund earrings or hair clips.
If you have any queries please contact us!
As we are different and love to customize stuff, we’d like to offer you a chance to have your ideas made into jewellery/ accessories!
It can be a simple as seeing something you have already seen on the site, and just want to change to colour of it or if you have a full idea/design of what you’d like making but aren’t quite sure of how to get it in to jewels, we are the company for you!
All you have to do is email us with you ideas! It’s a perfect idea for a present for a loved one or just a little treat for yourself!