FAQ
T&C's + Privacy
Privacy Policy
We are committed to safeguarding the privacy of our website visitors; This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase frombowandcrossbones.com (the “Site”).
What information would we collect about you?
(a) Cookies and Device Information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
(b) Order Information
- We gather information relating to transactions and attempted transactions carried out between you and us in relation to this website, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
(c) Additional Information
- Information that you provide to us for the purpose of registering with us (including name, address and contact details.
- Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including name and contact details.
- Any other information that you might choose to send to us.
When we talk about “Personal Information” or "Personal Data" in this Privacy Policy, we are talking both about Device Information, Additional, and Order Information.
Security of Your Personal Data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
All the personal information you provide during the order process or by subscribing to our mailing list, is kept digitally secured.
Data transmission over the internet is inherently insecure, and so we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will never ask you for you password in any communications with you.
How Do We Use Your Personal Data?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Provide third parties with statistical information about our users – but this information will not be used to identify any individual user and therefore cannot be used for third party direct marketing purposes.
- Deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with your permissions granted.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, Shopify Payments powered by Stripe. We will share information with the payment services provider only to the extent necessary for the purposes of processing payments you make via our website.
Disclosures
We may disclose information about you:
(a) To the extent that we are required to do so by law.
(b) In connection with any legal proceedings or prospective legal proceedings.
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk),
(d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, links, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/
We share your personal information with Shopify Payments powered by Stripe when making a purchase via the Bow and Crossbones Website. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
How Long Does Bow and Crossbones Retain Your Data For?
We keep customer purchase records for eight years.
What Rights You Have Over Your Data?
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, accounting, legal, or security purposes.
Data Breach Procedures
To comply with current law and to follow good practice, we will notify you via email within 72 hours should we experience a Data Breach.
Updating Information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at howdy@bowandcrossbones.com or by mail using the details provided below:
Bow & Crossbones LTD
[Re: Privacy Compliance Officer]
38 Madeira road, Margate, Kent, GB, CT9 2QQ
Terms & Conditions
Please read before purchasing. By using this website you are agreeing to the following terms and conditions.
Please note Bow and Crossbones DO NOT recommend any of their products to CHILDREN aged 6 and under, as there are small components that could be swallowed.
Trading terms
These terms and conditions apply to all orders for the purchase of goods from Bow and Crossbones. By placing an order you are indicating your acceptance of the following terms and conditions.
Price & Payment
All Prices are correct at the time of entering the relevant information. We reserve the right to change prices without prior notice. Although in all probability we will post a notice a few days before we change anything! This will not affect confirmed orders.
How your order will be processed
Once you have placed your order, you will receive a confirmation email, with you detail and the items ordered. You will be updated on each stage of your order, processed to shipped, via email. We normally ship 2-3 times a week, Mondays, Wednesdays & Fridays. Generally we’ll ship 2 business days (max) after order date. If there is a discrepancy with your order we’ll be in contact.
Postage
Everything we ship out to the UK is sent signed for delivery. We have found this to be the safest way to get your items to you, as it is traceable. Costs are dependent on items purchased, the heavier or bulkier the item/s the higher the postage cost. This is worked out on a weight system.
ROTW we ship out via air mail/ air sure. Air mail is not traceable. If you would like it tracked please select the more expensive option when checking out, this is international signed for!
Late or Delayed Items
If you have ordered from Bow & Crossbones, and have not received your order or an email from us, (please check you junk box) within 1 mnth of your order date, ( all countries) please email us letting us know you have not received anything. if you do not contact us within this period, We may not be able to help you find the order.
Customs Duties
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the customer.
Returns & Exchanges
As we want to you fall in love with your hand crafted Jewels, please don’t hesitate to contact us if you come across any problems with your order. We don’t bite! Promise!
At present we do not give a no quibble refunds, i.e. if you change your mind.
If of course the item is found to be faulty and cannot be replaced, a refund or credit note will be considered. However this will require the items to be returned to Bow & Crossbones for inspection. If you wish to do this YOU MUST CONTACT US FIRST.
Any emails between you and Bow & Crossbones regarding returns must be arranged and confirmed within 30days of original email.
In respect of clothing returns – if the item does not fit we can exchange for a better size or refund providing the item is returned in a resalable condition i.e. not damaged or washed. Refunds do not include postage and you will need to pay for postage return.
We do accept exchanges on all items accept custom pieces within 14days of purchase.
All items must be returned in the same condition received. Failure to contact us before sending an item back may result in a potential claim not being processed. Return shipping charges are the full responsibility of the customer (unless item is faulty.)
Custom orders, due to the nature of the item being designed for a specific person/order, all sales are final & deposit are non refundable.
For hygiene purposes, we will NOT exchange or refund earrings or hair clips.
If you have any queries please contact us!
Custom work
As we are different and love to customize stuff, we’d like to offer you a chance to have your ideas made into jewellery/ accessories!
It can be a simple as seeing something you have already seen on the site, and just want to change to colour of it or if you have a full idea/design of what you’d like making but aren’t quite sure of how to get it in to jewels, we are the company for you!
All you have to do is email us with you ideas! It’s a perfect idea for a present for a loved one or just a little treat for yourself!
Email: Howdy@bowandcrossbones.com
Pre made sets!
