Our COVID-19 Statement

We're Still Open

With the global coronavirus (COVID-19) situation developing quickly, the B&C team believe it’s important to be transparent about how Bow & Crossbones is responding to the outbreak. We'll be updating this post as necessary.

26/03: The UK Government have issued further guidance for businesses in response to the current COVID-19 outbreak and UK-wide lockdown. Online retail businesses are encouraged to remain open where possible.

Employees

Bow & Crossbones is a home-based business. All company-related trips and events are cancelled or postponed until further notice. We believe that limiting travel is our safest and best option for reducing the risks of infection. Staff members who would usually travel to the office (to process orders, stock take, day-to-day operations etc) have been furloughed until further notice. Our remote working staff continue to work-from-home and owner Cam continues to running the business from her home office.

Continuity

Bow & Crossbones keeps a close eye on any supply or delivery issues that could affect our customers. Whenever customer-impacting situations occur, Bow & Crossbones’s goal is to quickly isolate and address the issue. We’re following the advice given by Public Health England (PHE). We've used a Royal Mail Collection Service for our orders, for quite some time. Using this method your parcels can be collected & scanned into the postal service with zero person-to-person contact. We believe it's important to abide by the Social Distancing advice & do all we can to comply.

UK Deliveries

From Royal Mail: “Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.” For more information on how your parcels are handled within the UK, just go to: https://www.royalmail.com/coronavirus

International Deliveries

We've been informed there are considerable delays to deliveries which cross international borders, due to extended quarantine periods. Please head to: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin to check the advice for post within your own country. We now offer Tracked Services Only for all international orders. Given the circumstances, using the Tracked Service will not speed up your delivery. It will mean though, that you'll able to see where your parcel is, using the tracking number - and we'll be able chase it up with the postal service if necessary.

Communications

At this time, we are doubling down on our commitment to transparency and sharing information rapidly with customers as the situation develops. Our team are using our platforms across Instagram, our B&C Beauties' Lounge & our Mailing List to update customers on any further issues that may affect deliveries at this time.

In addition to taking the precautions above, we are mindful to Be Kind. It is a stressful time for our Beauties around the world, and so we want to do everything we can to minimise panic and maximise health. 

NHS Handwashing guide

For the latest guidance on precautions you can take go to —> Coronavirus (COVID-19) Guidance.

FAQs

(Updated 03/04/2020)

Q. Is it safe to handle deliveries? 

There’s currently no official guidance to suggest you should be worried about deliveries. The virus can live on surfaces, but studies show these types of viruses don’t survive long on objects, such as letters or parcels. So deliveries in cardboard boxes are unlikely to spread the disease. 

To reduce transmission risk between you and the delivery driver, postal workers are using "no contact delivery" where possible – this is as much for their benefit as yours. They’ll leave your package on your doorstep and you won’t need to sign for it.

If you want to be extra careful, throw away the outside box as soon as you’ve opened your goodies, as this has passed between the most hands in the outside world. Then, wipe down any surfaces the package has touched, wipe down the product itself if you want to, and remember to wash your hands. For further info head to the Royal Mail's website: https://www.royalmail.com/coronavirus

 

Q. Is online shopping ethical right now?

We've had some big conversations about this. We're asking all our customers to consider the pros and cons of your individual situation and purchase purpose.

Here's an interesting read that may help you to consider your online purchases: Is It Right To Still Shop Online For Non-Essential Items In The Lockdown?

  

Q. How long will it take my order to reach me?

Looking at previous orders, UK shipping is taking 5-7 days to arrive from dispatch confirmation. For international orders, we've had reports of delays due to the current global situation. Please head to: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin to check the advice for post within your own country.

 

Q. How is your company responding to COVID-19? 

We are a home-based business. Our staff members who would usually travel to the office (to process orders, stock take, day-to-day operations etc) have been furloughed until further notice. We also have remote working staff who continue to work-from-home and owner Cam will continue to run the business from her home office for the foreseeable future.

 

Q. Will you be closing in light of COVID-19?

We're asking our customers to ethically purchase, and consider their orders. We're constantly considering what is best for our customers and supporting key workers, as we know that receiving a box of goodies can brighten someone's day in these unusual times. Our volume of orders is low at the moment - if this changes or new guidelines are issued, we will reconsider.  

We hope this information is helpful in understanding how Bow & Crossbones’s responding to this novel coronavirus, and we appreciate the continued support from our customers.

Stay safe, stay healthy!

Team B&C 

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